Legal & Compliance

PPI Terms & Conditions

Effective 2024

LivQuik Technology (India) Private Limited ( "LivQuik" or “PPI Issuer”) having its registered office at C-15,Sriram Nivas, 1st Floor, Secretariat Colony, Thiruvalluvar Nagar, Alandur, Chennai, Tamil Nadu, India - 600 016. LivQuik is an RBI authorized PPI issuer and prepaid instruments marketed by Open Financial Technologies Private Limited ("Co-branding Partner”) are issued by LivQuik and detailed terms and condition for the prepaid instruments are available atlivquik.com/ppi/terms-and-conditions/

Full-KYC PPI

  • Video-based Customer Identification Process (V-CIP) can be used to open full-KYC PPIs as well as to convert Small PPIs into full-KYC PPIs.
  • Such PPIs shall be reloadable in nature.
  • The amount outstanding shall not exceed Rs.2,00,000/- at any point of time.
  • Funds can be transferred ‘back to source account’ (payment source from where the PPI was loaded) or ‘own bank account of the PPI holder’ (duly verified by the PPI issuer). However, PPI issuer may set the limits considering the risk profile of the PPI holders, other operational risks, etc.
  • PPI issuer shall provide the facility of ‘pre-registered beneficiaries’ whereby the PPI holder can register the beneficiaries by providing their bank account details, details of PPIs issued by same issuer (or different issuer as and when permitted), etc.
  • In case of such pre-registered beneficiaries, the funds transfer limit shall not exceed Rs. 2,00,000/- per month per beneficiary. PPI issuer shall set the limits within this ceiling considering the risk profile of the PPI holders, other operational risks, etc.
  • Funds transfer limits for all other cases shall be restricted to Rs. 10,000/- per month.
  • Funds transfer from such PPIs may also be permitted to other PPIs, debit cards and credit cards as per the limits given above.
  • There is no separate limit on purchase of goods and services using PPIs and PPI issuer may decide limit for these purposes within the overall PPI limit.
  • PPI issuer shall also give an option to close the PPI and transfer the balance as per the applicable limits of this type of PPI.
  • Cash withdrawal shall be permitted upto a maximum limit of Rs. 2,000/- per transaction within an overall monthly limit of Rs. 10,000/- per PPI across all channels (agents, ATMs, PoS devices, etc.).
  • Accounts opened using Aadhaar OTP based e-KYC, in non-face-to-face mode: The User shall enter the mobile number registered with Aadhar in the mobile application for onboarding, or else there will be a mismatch and then the application from the user shall be rejected. By accepting the terms of opening this account, the customer consents to LivQuik Technology (India) Private Limited to open a Quikwallet Account and share his data including KYC related data to CERSAI for CKYCR updation as and when it deems fit for the purpose of providing him services from time to time and also declares that no other account has been opened nor will be opened using OTP based e-KYC process with LivQuik Technology (India) Private Limited or with any other entity. Customers onboarded via Aadhaar OTP based e-KYC shall undergo Customer Due Diligence (CDD) within one year, either via V-CIP or Biometric process in face-to-face mode. If the CDD procedure as mentioned above is not completed within a year, such PPI shall be closed immediately. The aggregate balance of all the accounts of the customers opened using Aadhaar OTP based e-KYC, in non-face-to-face mode shall not exceed Rs. 1,00,000/-. In case, the balance exceeds the threshold of Rs. 1,00,000/-, the account shall cease to be operational, till CDD as mentioned above is completed. The aggregate of all credits in a financial year, in such accounts taken together, shall not exceed Rs. 2,00,000/-. The user declares that No other account has been opened nor will be opened using OTP based KYC in non-face-to-face mode with any other entity. LivQuik shall send transaction alerts, OTP, etc. only to the mobile number of the customer registered with Aadhaar. Any request for change of mobile number in such accounts shall be succeeded only after change of the respective number in the customer’s Aadhaar card.
  • Undertaking your KYC: You authorize LivQuik (and any third party appointed by LivQuik) to facilitate your KYC process as may be required from time to time. This may include asking you for the documentation required under law as well as additional information or verifying your information against third party databases or other sources. If you refuse to complete the KYC requirements stipulated under law, the PPI Issuer may need to deny or limit your use of the Services. The collection, verification, audit and maintenance of the correct and updated information about you is a continuous process, so the PPI Issuer reserves the right at any time, to take steps necessary to ensure compliance with all relevant and applicable KYC requirements.

‍Who shall undertake KYC: To undertake KYC verification (wherever applicable), you agree and acknowledge that the PPI Issuer may engage a third party service provider.

Expiry of PPI

  • Under the extant co-branding arrangement between LivQuik and Open Financial Technologies Private Limited, category of primary issuance shall be Card PPIs, which shall be backed by Wallets. The expiry period for Card PPIs shall be 5 years or date of expiry, as mentioned on the card, whichever is applicable as per the programme, and the Wallets shall have a perpetual validity.
  • Card which has expired can be blocked and the remaining balance in card can be refunded back to customer.
  • LivQuik may transfer the outstanding balance to its Profit & Loss account three years after the expiry date of PPI. In case the PPI holder approaches LivQuik for refund of such amount, at any time after the expiry date of PPI, then the same shall be paid to the PPI holder in a bank account.
  • PPI Issuer shall have right to automatically renew the cards which are actively transacting. By accepting the terms and conditions, you implicitly provide your consent for auto-renewal of your card.
  • The validity of accounts opened using Aadhaar OTP based e-KYC, in non-face-to-face mode shall be 1 year.

Charges and Fees

  • Surcharges will be applicable to certain type of transactions performed by card holders associated with specific merchant categories.
  • The following charges/fees will be deducted from the PPI balance for each respective transaction:
    • ATM Fees: Rs. 30 + GST
    • IMPS Fund Transfer Fee: Rs. 10 (inclusive of GST)

Issuer Policies

As Quikwallet PPI user issued by LivQuik it is your responsibility to visit LivQuik's Website on a regular basis to obtain the latest updates on policies for Quikwallet.

Refer below links to access LivQuik policies

livquik.com/ppi/terms-and-conditions/
livquik.com/ppi/grievance-policy/
livquik.com/ppi/privacy-policy/
https://livquik.com/wallet-faq

  • In case of any inconsistency between the terms and conditions of the Co-branding Partner and the terms of PPI Issuer, the terms of latter shall prevail.
  • The funds loaded/reloaded into the prepaid payment instruments issued by LivQuik Technology (India) Private Limited shall be maintained by LivQuik in an Escrow Account maintained by LivQuik.
  • In all cases, LivQuik shall be the Issuer of prepaid payment instruments marketed to the customers by the Co-branding Partner.